Information We Collect
During the course of delivering our services, LLAMAPLATFORM will need to collect various types of data about you and others. The data we collect will depend in large part on which kind of LLAMAPLATFORM account you are creating or accessing. In any case, this data is either personal, whereby it can be used to determine your identity, e.g. your email address, or generic, whereby it says nothing about your identity and instead is typically used in aggregate form to identify trends in user activity, e.g. the amount of time you spend on a given page.
Another distinction we must make about the types of information we collect is the way in which the data is obtained. Personal information can only be accessed by us if you submit it voluntarily or if someone else submits it about you, while generic information is typically collected automatically via technology as you are using the Site. We feel that it’s important to highlight this, so that you are aware that we may collect data about you even if you don’t affirmatively provide it to us.
The types of personal information we collect about you may include some or all of the following:
Account information, including your name, email address, and password
Authorized viewer information, including the viewer’s name and email address
Personal page content, including any text, images, videos, or links to profiles on third party websites, such as Facebook, that you post to the Site using our page builder
Mobile device information, namely the username associated with your device
Any other information you may submit to us through social media or via email
The types of generic information we collect about you include:
Information about the device you use to access the Web, such as your Internet Protocol (IP) address, operating system, browser type, and mobile device type
URLs that refer you to the Site
Dates, times, and durations of visits to the Site
Details about your activity on the Site, including page views, navigation patterns, and time spent on a given page
The general geographic location, i.e. country and city, from which you access the Site
Search terms that you use to reach the Site
We ensure that the generic and aggregate information we collect cannot be used to identify you by recording and handling it separately from your personal information.
Log Files, Cookies, and Clear GIFs
We use this type of information to better understand how you are interacting with our site and to help us improve the quality of our products and service
How We Use Your Information
The information we collect from you helps us improve the quality of LLAMAPLATFORM products and services.
With that in mind, we use your information to:
If you choose to do so, create an account for you on the Site, so you can manage LLAMAPLATFORM products
With certain kinds of accounts, allow only your designated viewers to access your postings on your page
With certain kinds of accounts, notify you whenever your page is accessed and identify the person who accessed it
Respond to your questions and comments
Communicate with you about our products, services, offers, events, and promotions
Manage your participation in our events and promotions, including publishing your voluntary submission(s) for different ways you use LLAMAPLATFORM on the Site
Tailor LLAMAPLATFORM products and services to suit our customers’ aggregate preferences and the manner in which they interact with the Site
Operate, evaluate, and improve LLAMAPLATFORM and the products and services we offer
Analyze and enhance our marketing communications and strategies, including by identifying when emails sent to you have been received and read
Analyze aggregate trends and statistics regarding visitors’ use of the Site and their interaction with our social media assets
Protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users
Enforce the Site’s Terms and Conditions
Comply with applicable legal requirements, industry standards, and our policies
We use five forms on the Site to collect personal information from you, where each requires you to provide your explicit consent. Here is a summary of the data collected in each of these forms, along with the purpose of said collection and how it will be stored. All of this data can be disposed of upon your request and/or deletion of your account on the Site.
Name and Email Address
Data used to provide customer support
Data is handled via email and only by administrators of the Site
Data used to provide latest news and promotions in the form of email newsletters
Data is stored on our database and newsletters are sent using a third party service
First Name, Last Name, and Email Address
Data used to create your account on the Site
Data is stored on our database, emails and customer service provided using third party services
First Name, Last Name, Email Address, Date of Birth, Location
Data used to identify your account on the Site and to optimize services provided
Data is stored on our database, emails and customer service provided using third party services
First Name, Last Name, Company (if applicable), Address, Location, Telephone Number
Data used to generate invoices and fulfill orders placed on the Site
Data is stored on our database, emails, customer service, and online store provided using third party services
Why We Need to Identify Your Mobile Device?
We pride ourselves on offering you a private and secure way to share personal content with others. However, in order to do this, we need to collect information from you that allows us to identify your mobile device.
Every LLAMAPLATFORM product contains a unique QR code that links to a page on the Site. When you first access an activated LLAMAPLATFORM product and scan the QR code, your mobile device is permanently associated with this code. In addition, we automatically assign your mobile device a unique identifier based on the account information you entered.
From this point onward, any time you want to view your page on the Site, you simply scan the appropriate QR code using your mobile device. Upon scanning the code, we automatically compare the identifier associated with the device to that associated with the scanned code. You will only be permitted to view the page if there is a match or if you are otherwise on the designated approved viewer list submitted to us by the creator of the page. And only up to the number of authorized views by LLAMAPLATFORM.
This proprietary mechanism for authenticating your identity enables us to offer you a higher level of security than would be possible without identifying your mobile device. Rest assured that we don’t collect or store your mobile device’s UDID, nor do we use the identity of your mobile device for any other purpose.
How We Share Your Information with Others
We have to share some of your information with third party service providers in order to deliver LLAMAPLATFORM products and services. This is only to enable us to offer you a better experience. We do not share your information with advertisers, nor do we sell your information – either in aggregate or individually – to any third party.
We use a third party software to analyze visitor trends and to evaluate the effectiveness of our marketing communications. We do not authorize this company to retain, share, store or use personally identifiable information for any other purposes.
Please note that some of these tools are only used internally to support our communication, workflow, and performance improvement efforts. We only use Google and Facebook to advertise our products on other websites.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on the Site.
Our Communications With You
We will occasionally send you communications either to the email address associated with your account or to the postal address you used. These communications are primarily aimed at enhancing your overall experience using our products and services. You can opt out of receiving these at any time but doing so might impact on your ability or other users’ ability to use the LLAMAPLATFORM or access your page.
We will occasionally send you information on new products and services, special offers, events, or promotions. You can subscribe to receive these emails or unsubscribe either on the Site homepage or when purchasing a LLAMAPLATFORM product via our online store.
Out of respect for your privacy, you may unsubscribe from receiving these emails at any time either by following the instructions contained in one of the emails or by contacting us directly at SUPPORT@LLAMA.IM.
Controlling How We Use Your Information
We provide you the opportunity to opt out of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you no longer wish to receive our newsletter and promotional communications, you may unsubscribe from receiving them by following the instructions included in each email or by contacting us at SUPPORT@LLAMA.IM.
You can also deactivate push notifications at any time by changing the appropriate setting in your accounts page on the Site.
You will be notified before your personal information is collected by any third party that is not our agent or service provider, so you can make an informed choice as to whether or not to share your information with that party.
Links to or From Other Sites
We encourage you to be aware when you leave the Site and to read the privacy statements of each and every website that collects personally identifiable information.
How to Access Your Personal Information
If your personally identifiable information changes, you may correct or update it by making the change in your account page on the Site. You may also delete or deactivate an individual page or your entire account at any time using the appropriate setting in your account page on the Site.
Please feel free to contact us at any time should you require any assistance accessing, modifying, or deleting your personal information from the Site via email to SUPPORT@LLAMA.IM.
How We Secure Your Information
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. So, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on the Site, please send us an email to SUPPORT@LLAMA.IM.
Minors and Parental Consent
We strongly recommend that minors, i.e. individuals between the ages of 13 and 17, obtain their parents’ consent prior to joining the Site, or sending any information about themselves to anyone over the Internet. We encourage parents to teach their children about safe Internet use practices.
LLAMAPLATFORM reserves the right to:
Limit use of the Site, in whole or in part, by minors
Add special protections for minors, where we deem it to be necessary
Restrict adults from sharing and connecting with minors, notwithstanding the fact that this may result in minors enjoying a limited experience on the Site
In the event that LLAMAPLATFORM undergoes a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and the placement of a prominent notice on the Site for at least 30 days of any such ownership transfer or change in control of your personal information.
Updates to this Policy
If we decide to change our Policy, we will post those changes to this privacy statement, the Site homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this Policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our homepage.