Troubleshooting

What to do if I cannot login?

Try to refresh web browser on your device. Ensure  your login an password are correct. Try to restore your password. If steps above doesn’t help, please refer to Llama Support Team. Do not forget to provide your unique 16 digit Llama ID which appears under the QR code.

What to do if I want to add more sticker to your greeting Llama?

Llama greeting QR currently supports only one sticker

What to do if I want to add more content to your Nitzhit?

Nitzhit currently support up to 5 content items. 

What to do if I cannot scan Llama QR?

Please ensure you have device that supports native QR code reading within your camera. For this information you can refer to your device manufacturer manual. If it doesn’t you can download QR reader application from your Device supported Application Store. If you want to refer to LlamaSupport Team Do not forget to provide your unique 16 digit Llama ID which appears under the QR code.

What to do if you want to remove your QR sticker from any platform?

Please refer to Llama Support Team. Do not forget to provide your unique 16 digit Llama ID which appears under the QR code.

What to do if everything is stuck?

Please restart your browser and device. If problem persists please refer to Llama Support Team. Do not forget to provide your unique 16 digit Llama ID which appears under the QR code.

This should not occur, but if it does, you can contact us at support@llama.im. Do not forget to provide your unique 16 digit Llama ID which appears under the QR code.